:root{--bg:#f4f7fb;--panel:#fff;--ink:#111827;--muted:#6b7280;--line:#e5e7eb;--primary:#635bff;--primary2:#5048e5;--shadow:0 16px 40px rgba(17,24,39,.08);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink)}a{color:inherit;text-decoration:none}.muted{color:var(--muted)}.app-shell{min-height:100vh;display:grid;grid-template-columns:245px 1fr}.sidebar{position:sticky;top:0;height:100vh;background:#101426;color:#d7dbea;padding:24px 18px;display:flex;flex-direction:column}.brand{display:flex;align-items:center;gap:12px;color:#fff;font-weight:800;font-size:20px;margin:0 8px 30px}.brand-mark{width:58px;height:58px;border-radius:18px;display:grid;place-items:center;background:linear-gradient(135deg,#635bff,#8b5cf6);color:#fff;font-weight:900;box-shadow:0 12px 25px rgba(99,91,255,.3)}.brand-mark.sm{width:36px;height:36px;border-radius:11px;font-size:13px}.sidebar nav{display:grid;gap:7px}.sidebar nav a{padding:12px 14px;border-radius:11px;color:#bac1d2}.sidebar nav a:hover{background:#1d2338;color:#fff}.sidebar-footer{margin-top:auto;display:grid;gap:7px;padding:14px}.sidebar-footer a{color:#9aa4ba;font-size:13px}.role-chip{width:max-content;background:#272e46;color:#aab4ff;border-radius:999px;padding:4px 8px;font-size:10px;font-weight:800}.content{padding:26px 30px 48px;min-width:0}.topbar{display:flex;justify-content:space-between;align-items:center;margin-bottom:22px}.topbar h1{font-size:28px;margin:0 0 3px}.topbar p{margin:0}.presence{display:inline-flex;gap:6px;align-items:center;font-size:12px;font-weight:800;text-transform:capitalize}.presence.online{color:#16a34a}.presence.offline{color:#9ca3af}.filters,.panel,.lead-card,.dialer-card,.outcome-card,.operator-card{background:var(--panel);border:1px solid var(--line);box-shadow:var(--shadow);border-radius:18px}.filters{padding:14px;margin-bottom:18px}.filters form{display:flex;align-items:end;gap:10px;flex-wrap:wrap}label{display:grid;gap:7px;font-size:12px;font-weight:700;color:#374151}input,select,textarea{font:inherit;background:#fff;border:1px solid #d7dce5;border-radius:10px;padding:10px 12px;color:#111827;outline:none}input:focus,select:focus,textarea:focus{border-color:#8b85ff;box-shadow:0 0 0 3px rgba(99,91,255,.12)}.btn{border:1px solid #d6dae3;background:#fff;color:#252a35;border-radius:10px;padding:10px 14px;font-weight:800;cursor:pointer;display:inline-flex;align-items:center;justify-content:center}.btn:hover{transform:translateY(-1px)}.btn.primary{background:var(--primary);border-color:var(--primary);color:#fff}.btn.call{width:100%;margin-top:20px;background:#111827;color:#fff;border-color:#111827;padding:14px}.btn.full{width:100%}.btn.ghost{background:#f8f9fb}.btn.tiny{padding:7px 10px;font-size:12px}.cards{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin:18px 0}.metric{background:#fff;border:1px solid var(--line);border-radius:16px;padding:18px;box-shadow:var(--shadow);position:relative;overflow:hidden}.metric:after{content:"";position:absolute;right:-24px;top:-24px;width:80px;height:80px;background:#e9e8ff;border-radius:999px}.metric span{font-size:12px;color:#6b7280;font-weight:700}.metric strong{display:block;font-size:28px;margin-top:10px}.metric.sale:after{background:#fff4b8}.metric.load:after{background:#d8f8e1}.metric.ko:after{background:#ffe0e0}.panel{overflow:hidden}.panel-head{padding:18px 20px;border-bottom:1px solid var(--line)}.panel-head h2{margin:0;font-size:17px}.panel-head p{margin:4px 0 0;color:var(--muted);font-size:12px}.table-wrap{overflow:auto}table{width:100%;border-collapse:collapse;font-size:13px}th,td{text-align:left;padding:13px 16px;border-bottom:1px solid #edf0f4;white-space:nowrap}th{font-size:11px;color:#777f90;text-transform:uppercase;letter-spacing:.04em}td small{display:block;color:#8a93a4;margin-top:3px}.status-pill{display:inline-flex;align-items:center;padding:6px 9px;border-radius:999px;background:color-mix(in srgb,var(--status) 15%,white);color:color-mix(in srgb,var(--status) 80%,black);font-size:11px;font-weight:900}.segmented{display:flex;gap:6px;flex-wrap:wrap}.segmented a{padding:8px 11px;border-radius:9px;background:#f6f7f9;font-weight:700;font-size:12px}.operator-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:18px}.operator-card{padding:16px;display:flex;gap:12px;align-items:center}.operator-card h3{margin:0 0 4px;font-size:14px}.operator-card p{margin:0 0 7px;color:var(--muted);font-size:11px}.avatar{width:42px;height:42px;border-radius:12px;background:#ecebff;color:#544bea;display:grid;place-items:center;font-weight:900}.inline{display:flex;gap:7px}.call-layout{display:grid;grid-template-columns:1.2fr .9fr 1fr;gap:18px}.lead-card,.dialer-card,.outcome-card{padding:22px}.lead-status{display:flex;justify-content:space-between;color:#8790a1;font-size:12px}.lead-card h2{font-size:28px;margin:24px 0 2px}.phone{font-size:20px;font-weight:800;color:var(--primary)}.info-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-top:22px}.info-grid span{padding:10px;border-radius:10px;background:#f7f8fa;color:#8a92a2;font-size:10px;text-transform:uppercase;font-weight:800}.info-grid strong{display:block;color:#202633;margin-top:4px;font-size:12px;text-transform:none}.dialer-card{text-align:center;display:flex;flex-direction:column;justify-content:center;min-height:340px}.eyebrow{font-size:10px;letter-spacing:.16em;font-weight:900;color:#8c94a5}.call-state{font-weight:800}.timer{font-variant-numeric:tabular-nums;font-size:64px;font-weight:900;letter-spacing:-.05em;margin:14px 0}.timer.warning{color:#f59e0b}.timer.danger{color:#ef4444}.timer-track{height:8px;background:#edf0f5;border-radius:99px;overflow:hidden}.timer-track div{height:100%;width:0;background:var(--primary);transition:width .4s}.center{text-align:center}.outcome-card h3{margin-top:0}.outcome-card form{display:grid;gap:14px}.alert{padding:11px 13px;border-radius:10px;margin:14px 0;font-size:12px}.alert.error{background:#fff0f0;color:#b42318;border:1px solid #ffd0d0}.empty-state{text-align:center;background:#fff;border:1px dashed #d9dee8;border-radius:18px;padding:60px}.toast{position:fixed;right:24px;bottom:24px;padding:12px 16px;border-radius:10px;color:#fff;font-weight:700;opacity:0;transform:translateY(8px);pointer-events:none;transition:.2s}.toast.show{opacity:1;transform:none}.toast.ok{background:#111827}.toast.bad{background:#b42318}.login-page{min-height:100vh;display:grid;place-items:center;background:radial-gradient(circle at top,#dedcff,#f6f7fb 50%)}.login-card{width:min(390px,calc(100% - 32px));background:#fff;border:1px solid #e6e8ef;border-radius:24px;padding:34px;box-shadow:0 30px 80px rgba(17,24,39,.13)}.login-card .brand-mark{margin:0 auto 18px}.login-card h1{text-align:center;margin:0}.login-card>p{text-align:center}.login-card form{display:grid;gap:14px;margin-top:25px}.hint{font-size:11px;margin:18px 0 0!important}@media(max-width:1100px){.cards{grid-template-columns:repeat(2,1fr)}.operator-grid{grid-template-columns:repeat(2,1fr)}.call-layout{grid-template-columns:1fr}.app-shell{grid-template-columns:80px 1fr}.sidebar{padding:20px 10px}.brand span:last-child,.sidebar nav a{font-size:0}.sidebar nav a:first-letter{font-size:20px}.sidebar-footer strong,.sidebar-footer .role-chip{display:none}}@media(max-width:650px){.content{padding:18px 14px}.app-shell{display:block}.sidebar{position:static;height:auto;flex-direction:row;align-items:center}.sidebar nav{display:flex}.sidebar-footer{margin:0 0 0 auto}.cards,.operator-grid{grid-template-columns:1fr}.topbar h1{font-size:22px}.timer{font-size:54px}}
.bo-panel{margin-bottom:18px}.bo-panel .operator-grid{padding:16px;margin:0}.operator-grid.compact{grid-template-columns:repeat(3,minmax(0,1fr))}
/* Campaigns, imports and configurable operator outcomes */
.page-actions,.campaign-hero,.mapping-head{display:flex;align-items:center;justify-content:space-between;gap:18px;margin-bottom:18px}.page-actions h2,.campaign-hero h2,.mapping-head h2{margin:0 0 5px}.page-actions p,.campaign-hero p,.mapping-head p{margin:0;color:var(--muted)}.campaign-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}.campaign-card{background:#fff;border:1px solid var(--line);border-radius:18px;padding:20px;box-shadow:var(--shadow);transition:.18s}.campaign-card:hover{transform:translateY(-2px);border-color:#c9c5ff}.campaign-card-top{display:flex;justify-content:space-between;align-items:center}.campaign-icon{width:42px;height:42px;display:grid;place-items:center;border-radius:13px;background:#ecebff;color:#5b53ee;font-weight:900}.campaign-card h3{margin:18px 0 5px}.campaign-card p{margin:0;color:var(--muted);font-size:12px}.mini-stats{display:flex;gap:18px;margin-top:20px;padding-top:16px;border-top:1px solid var(--line)}.mini-stats span{font-size:10px;text-transform:uppercase;color:#8790a0;font-weight:800}.mini-stats strong{display:block;color:var(--ink);font-size:18px;margin-bottom:2px}.stack-form{display:grid;gap:18px}.form-panel{overflow:visible}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;padding:20px}.form-grid.padded{padding:20px}.span-2{grid-column:span 2}.form-actions{display:flex;justify-content:flex-end;gap:10px}.audio-upload-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;padding:20px}.file-drop{border:1px dashed #cfd5e1;border-radius:14px;padding:18px;display:flex;flex-direction:column;align-items:flex-start;gap:5px;background:#fafbfc;cursor:pointer}.file-drop:hover{border-color:#8b85ff;background:#f7f6ff}.file-drop input{width:100%;margin-top:8px;padding:8px}.file-drop small{color:var(--muted)}.file-icon{width:34px;height:34px;border-radius:10px;background:#ecebff;color:#5952e8;display:grid;place-items:center;font-size:18px}.campaign-hero{background:linear-gradient(135deg,#151a2c,#272c49);color:#fff;padding:24px;border-radius:20px;box-shadow:var(--shadow)}.campaign-hero p{color:#c5cada}.compact-cards{grid-template-columns:repeat(4,1fr)}.small-metric{font-size:16px!important;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.two-cols{display:grid;grid-template-columns:1.25fr 1fr;gap:18px}.panel-head.split{display:flex;justify-content:space-between}.inline-create{padding:16px 18px;display:grid;grid-template-columns:1fr 1fr auto;gap:10px;align-items:end;border-top:1px solid var(--line)}.audio-list{padding:6px 18px}.audio-row{display:flex;gap:14px;justify-content:space-between;align-items:center;padding:12px 0;border-bottom:1px solid var(--line)}.audio-row>div{min-width:0}.audio-row strong,.audio-row small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.audio-row small{font-size:10px;color:var(--muted);margin-top:3px}.audio-row audio{width:230px;height:34px}.audio-type{display:inline-flex;padding:3px 7px;border-radius:999px;background:#f0efff;color:#5f58e6;font-size:9px;font-weight:900;text-transform:uppercase;margin-bottom:5px}.audio-add{grid-template-columns:160px 1fr auto}.empty-mini{padding:22px;color:var(--muted);text-align:center}.import-wizard{margin-bottom:18px}.import-form{padding:20px;display:grid;grid-template-columns:1fr 1fr;gap:16px}.check-label{display:flex;align-items:center;gap:9px;align-self:end;padding:11px 0}.check-label input{width:auto}.duplicate-box{border:1px solid var(--line);border-radius:14px;padding:14px;display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.duplicate-box legend{padding:0 8px;font-weight:800;font-size:12px}.radio-card{display:flex;gap:10px;padding:13px;border:1px solid var(--line);border-radius:12px;background:#fafbfc;cursor:pointer}.radio-card:has(input:checked){border-color:#8c86ff;background:#f4f3ff}.radio-card input{width:auto;align-self:flex-start}.radio-card span{display:block}.radio-card strong,.radio-card small{display:block}.radio-card small{font-weight:500;color:var(--muted);margin-top:4px;line-height:1.35}.right{text-align:right}.status-neutral,.policy-chip{display:inline-flex;padding:5px 8px;border-radius:999px;background:#eef1f5;color:#5f6878;font-size:10px;font-weight:900;text-transform:uppercase}.mapping-head{background:#fff;border:1px solid var(--line);box-shadow:var(--shadow);border-radius:18px;padding:18px 20px}.mapping-grid{padding:12px 20px 20px;display:grid;gap:9px}.mapping-item{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:20px;align-items:center;border:1px solid var(--line);border-radius:12px;padding:12px;background:#fbfcfd}.mapping-item span{font-size:9px;letter-spacing:.08em;color:#8a93a2;font-weight:900}.mapping-item strong{display:block;margin:3px 0}.mapping-item small{display:block;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.import-complete{text-align:center;padding:42px}.success-mark{width:64px;height:64px;border-radius:50%;display:grid;place-items:center;margin:0 auto 14px;background:#dcfce7;color:#16a34a;font-size:28px;font-weight:900}.centered{justify-content:center;margin:25px 0}.outcomes-layout{grid-template-columns:1fr 1.1fr}.outcome-list{padding:7px 18px}.outcome-row{display:grid;grid-template-columns:14px 1fr auto;gap:12px;align-items:center;padding:12px 0;border-bottom:1px solid var(--line)}.outcome-row.disabled{opacity:.45}.outcome-row strong,.outcome-row small{display:block}.outcome-row small{color:var(--muted);font-size:10px;margin-top:3px}.color-dot{width:12px;height:12px;border-radius:50%;background:var(--dot)}.alert.success{background:#ecfdf3;color:#087443;border:1px solid #b7efd0}.lead-filters{display:flex;justify-content:space-between;align-items:center;gap:10px}.lead-filters form{display:flex;gap:8px;align-items:center}.hero-actions{flex:0 0 auto}
@media(max-width:1150px){.campaign-grid{grid-template-columns:repeat(2,1fr)}.audio-upload-grid{grid-template-columns:repeat(2,1fr)}.two-cols,.outcomes-layout{grid-template-columns:1fr}.duplicate-box{grid-template-columns:1fr}.compact-cards{grid-template-columns:repeat(2,1fr)}}
@media(max-width:720px){.campaign-grid,.audio-upload-grid,.form-grid,.import-form{grid-template-columns:1fr}.span-2{grid-column:auto}.page-actions,.campaign-hero,.mapping-head{align-items:flex-start;flex-direction:column}.inline-create,.audio-add{grid-template-columns:1fr}.mapping-item{grid-template-columns:1fr}.audio-row{align-items:flex-start;flex-direction:column}.audio-row audio{width:100%}.lead-filters{align-items:flex-start;flex-direction:column}.compact-cards{grid-template-columns:1fr}}
.dtmf-columns{display:grid;grid-template-columns:1fr 1fr;gap:22px;padding:20px}.dtmf-columns h3{margin:0 0 12px;font-size:14px}.dtmf-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:9px}.schedule-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;padding:20px}.schedule-day{border:1px solid var(--line);border-radius:12px;padding:12px;background:#fafbfc;display:grid;grid-template-columns:1fr 1fr;gap:8px}.schedule-day .check-label{grid-column:span 2;padding:0 0 4px;font-weight:900}@media(max-width:1000px){.dtmf-columns{grid-template-columns:1fr}.schedule-grid{grid-template-columns:repeat(2,1fr)}}@media(max-width:650px){.dtmf-grid,.schedule-grid{grid-template-columns:1fr}}
/* V3 - autodialer, lead queue and operator management */
.dialer-control{display:flex;align-items:center;justify-content:space-between;gap:20px;padding:20px;margin-bottom:18px}.dialer-control h2{margin:0 0 5px}.dialer-control p{margin:0;color:var(--muted);max-width:850px}.button-row{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.button-row form{margin:0}.btn.success{background:#16a34a;color:#fff;border-color:#16a34a}.danger-btn{color:#b42318!important;border-color:#fecaca!important;background:#fff5f5!important}.dialer-badge{display:inline-flex;align-items:center;padding:7px 10px;border-radius:999px;text-transform:uppercase;font-size:10px;font-weight:900;letter-spacing:.04em;background:#eef1f5;color:#64748b}.dialer-badge.running{background:#dcfce7;color:#15803d}.dialer-badge.paused{background:#fef3c7;color:#a16207}.dialer-badge.completed{background:#e0e7ff;color:#4338ca}.operator-lead-head{display:flex;justify-content:space-between;align-items:center;background:#fff;border:1px solid var(--line);border-radius:16px;padding:12px 16px;margin-bottom:14px}.operator-lead-head>div{display:flex;gap:10px;align-items:center}.lead-origin{font-size:11px;color:var(--muted);font-weight:700}.call-layout.enriched{grid-template-columns:minmax(420px,1.35fr) minmax(280px,.8fr) minmax(320px,1fr)}.detail-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:9px;margin:18px 0}.detail-grid>div{border:1px solid var(--line);background:#fafbfc;border-radius:10px;padding:10px;min-width:0}.detail-grid span{display:block;text-transform:uppercase;font-size:9px;color:#8992a1;font-weight:900;letter-spacing:.05em}.detail-grid strong{display:block;margin-top:4px;font-size:12px;overflow-wrap:anywhere}.lead-notes{border:1px solid #ddd9ff;background:#f8f7ff;padding:12px;border-radius:12px;margin:12px 0}.lead-notes p{margin:5px 0 0}.inline{display:inline-flex;align-items:center;gap:6px}@media(max-width:1250px){.call-layout.enriched{grid-template-columns:1fr}.dialer-control{align-items:flex-start;flex-direction:column}}@media(max-width:720px){.detail-grid{grid-template-columns:1fr}.operator-lead-head{align-items:flex-start;gap:8px;flex-direction:column}}
.success-mark.failed{background:#fee2e2;color:#dc2626}
/* V5 - softphone WebRTC integrata */
.webrtc-phone{background:linear-gradient(135deg,#111827,#1f2937);color:#fff;border-radius:18px;padding:16px 18px;margin-bottom:16px;box-shadow:var(--shadow);border:1px solid #30384a}.phone-head{display:flex;align-items:center;justify-content:space-between;gap:16px}.phone-head strong{font-size:16px}.webrtc-phone .eyebrow{color:#aeb8ca;margin:0 0 3px}.phone-registration{display:inline-flex;align-items:center;border-radius:999px;padding:6px 10px;font-size:10px;font-weight:900}.phone-registration.online{background:#123f2b;color:#86efac}.phone-registration.offline{background:#3b2630;color:#fca5a5}.phone-message{margin-top:10px;padding:9px 11px;border-radius:10px;background:rgba(255,255,255,.07);color:#d4d8e2;font-size:11px}.phone-message.error{background:rgba(185,28,28,.25);color:#fecaca}.incoming-call{margin-top:12px;border:1px solid rgba(134,239,172,.35);background:rgba(22,163,74,.15);padding:12px;border-radius:12px;display:flex;align-items:center;justify-content:space-between;gap:14px}.incoming-call[hidden]{display:none}.incoming-call strong,.incoming-call span{display:block}.incoming-call span{font-size:10px;color:#d6dfdb;margin-top:3px}.phone-controls{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-top:12px}.webrtc-phone .phone-controls .btn{border-color:#475569;background:#202a39;color:#fff}.webrtc-phone .phone-controls .danger-btn{background:#4a2026!important;color:#fecaca!important;border-color:#7f1d1d!important}.volume-control{display:flex;align-items:center;gap:8px;margin-left:auto;font-size:10px;color:#bac2cf}.volume-control input{width:110px}.phone-keypad{display:grid;grid-template-columns:repeat(3,56px);gap:7px;margin-top:12px;width:max-content}.phone-keypad[hidden]{display:none}.phone-keypad button{height:42px;border-radius:10px;border:1px solid #475569;background:#172033;color:#fff;font-size:15px;font-weight:900;cursor:pointer}.phone-keypad button:hover{background:#29354a}.phone-protected{cursor:default;text-decoration:none!important}.webrtc-regenerate{align-items:flex-start!important;flex-wrap:wrap}.webrtc-regenerate small{display:block;color:var(--muted);flex-basis:100%;margin-left:25px}@media(max-width:720px){.phone-head,.incoming-call{align-items:flex-start;flex-direction:column}.volume-control{margin-left:0}.phone-keypad{grid-template-columns:repeat(3,1fr);width:100%}}